Added MIS
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B M Riazul Islam
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MIS.md
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# Management Information System (MIS), DGHS
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## Introduction
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The Management Information System (MIS) under the Directorate General of Health Services (DGHS) is a pivotal entity in Bangladesh’s healthcare sector. Established in March 2008, the MIS leverages digital health technologies to strengthen healthcare delivery across the nation.
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**Vision:** To create a digitally empowered healthcare ecosystem for every citizen of Bangladesh.
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**Mission:** To integrate health systems, streamline health information, and provide accessible, equitable, and quality healthcare services through advanced technology.
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---
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## Organizational Framework
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### Governance Structure
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- Operates under the Ministry of Health and Family Welfare (MOHFW).
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- Functions at national, divisional, district, upazila, union, and community levels.
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### Key Collaborations
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- **Local:** DGFP, DGDA, Urban Health, and municipalities.
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- **International:** WHO, UNDP, and Oslo University.
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### Network Infrastructure
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- Local Area Networks with high-speed broadband internet in primary, secondary, and tertiary care hospitals.
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- Mobile data connectivity for community clinics and health workers.
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- Hospitals equipped with computers and printers.
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---
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## Core Activities
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### Health Information Systems (HIS)
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- **Purpose:** Provides real-time health data for decision-making through comprehensive digital tools.
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- **Key Tools and Features:**
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- **DHIS2:**
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- Manages routine health information and public health campaigns.
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- Facilitates both individual and aggregated data capture for effective monitoring.
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- **HRIS (Human Resource Information System):**
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- Centralized management of healthcare workforce data.
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- Modules for training, leave, promotions, and Annual Confidential Reports (ACR).
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- Integrated registries for providers, facilities, and geolocations.
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- **OpenMRS+:** Supports electronic medical records and clinical data management.
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- **OpenSRP:** Focuses on maternal and child health service delivery through digital platforms.
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- **CRVS (Civil Registration and Vital Statistics):**
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- Tracks births, deaths, and causes of death with MCCOD and ICD-10 compliance.
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- Aims for comprehensive death tracking by 2024.
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- **SHR (Shareable Health Record):**
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- A centralized repository for clinical data sharing across providers.
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- Integrated with OpenMRS+, OpenSRP, and OpenELIS for seamless interoperability.
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- **Media Monitoring System:** Automatically tracks health-related media coverage for actionable insights.
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- **Asset Management and eLMIS:**
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- Manages logistics and inventory efficiently.
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- Supports supply chain optimization for medical and non-medical assets.
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- **ICT Equipment Distribution System:** Tracks distribution, installation, and utilization of digital devices to ensure resource optimization.
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### eHealth Services
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- **Purpose:** Enhances accessibility and efficiency in healthcare delivery using modern digital solutions.
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- **Key Tools and Features:**
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- **Biometric Attendance System:**
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- Ensures accurate attendance tracking through fingerprint and face detection technologies.
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- **Complaint Management System:**
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- Facilitates efficient resolution of citizen grievances and feedback management.
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- **Telemedicine:**
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- Provides remote consultations through 144 advanced telemedicine centers.
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- 24/7 support via the National Health Call Center (16263).
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- **Video Conferencing System:**
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- Enables virtual meetings, training, and collaboration among healthcare professionals.
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- **National Health Call Center (16263):**
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- A comprehensive platform offering doctor consultations, ambulance booking, and real-time public support services.
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- **BI-Driven National Health Dashboard:**
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- Offers real-time visualization of health metrics for data-driven decision-making.
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### Local Health Bulletin
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- **Purpose:**
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- Provides a district and sub-district level snapshot of health status.
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- Automatically formulated using data captured from multiple systems.
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- **Benefits:**
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- Helps local health administrators monitor and assess their performance.
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- Supports evidence-based policy and decision-making.
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- Offers the public an accessible overview of regional health indicators.
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---
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## Achievements and Impact
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### National Impact
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- Comprehensive digitization and automation of public health facilities.
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- Seamless integration of community clinics (14,000 CCs) for grassroots healthcare delivery.
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- Efficient and accurate management of pandemic data and public health emergencies.
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### Global Recognition
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- WHO Top 11 Global Innovations (2011).
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- UN Digital Health for Development Award (2011).
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- German Government Award on Routine Health Information Systems (2014).
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### Success Stories
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- The COVID-19 system’s real-time data accuracy and global compatibility earned widespread acclaim.
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- Enhanced public health strategies driven by robust routine health data and surveillance systems.
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---
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## Services for Citizens
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### Health Services
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- **Telemedicine:** 24/7 consultations with qualified doctors.
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- **Ambulance Booking:** Real-time ambulance availability and dispatch.
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- **Health Card:** Unique health IDs and electronic health records for all citizens (planned).
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### Public Support Channels
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- **National Health Call Center (16263):** A centralized hub for public inquiries and services.
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- **Bulk SMS System:** Provides instant updates to healthcare professionals and citizens.
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- **National Health Dashboard:** Accessible at [dashboard.dghs.gov.bd](http://dashboard.dghs.gov.bd).
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---
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## Technology and Innovation
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### Advanced Technologies
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- PostgreSQL for managing large-scale health data efficiently.
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- GIS for geolocation-based health services and planning.
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- Disaster Recovery Center in Khulna ensuring system resilience and continuity.
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### Future Innovations
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- AI and big data integration for predictive healthcare analytics.
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- Nationwide standardization of health data aligned with ICD-11 compliance.
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- Expansion of eHealth tools for urban and rural healthcare settings.
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---
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## Future Goals
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- Achieve full electronic health record implementation by 2025.
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- Establish a unique health ID for all citizens.
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- Expand telemedicine and urban health data collection systems.
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- Strengthen logistics and asset tracking under MOHFW.
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---
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## Contact and Communication
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- **Website:** [www.dghs.gov.bd](http://www.dghs.gov.bd)
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- **Health Call Center:** 16263
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