**Management Information System (MIS), DGHS**

**Introduction**

The Management Information System (MIS) under the Directorate General of Health Services (DGHS) is a pivotal entity in Bangladesh’s healthcare sector. Established in March 2008, the MIS leverages digital health technologies to strengthen healthcare delivery across the nation.

**Vision:** To create a digitally empowered healthcare ecosystem for every citizen of Bangladesh.

**Mission:** To integrate health systems, streamline health information, and provide accessible, equitable, and quality healthcare services through advanced technology.

**Organizational Framework**

**Governance Structure**

- Operates under the Ministry of Health and Family Welfare (MOHFW).
- Functions at national, divisional, district, upazila, union, and community levels.

**Key Collaborations**

- **Local:** DGFP, DGDA, Urban Health, and municipalities.
- **International:** WHO, UNDP, and Oslo University.

**Network Infrastructure**

- Local Area Networks with high-speed broadband internet in primary, secondary, and tertiary care hospitals.
- Mobile data connectivity for community clinics and health workers.
- Hospitals equipped with computers and printers.

**Core Activities**

**Health Information Systems (HIS)**

- **Purpose:** Provides real-time health data for decision-making through comprehensive digital tools.
- **Key Tools and Features:**
  - **DHIS2:**
    - Manages routine health information and public health campaigns.
    - Facilitates both individual and aggregated data capture for effective monitoring.
  - **HRIS (Human Resource Information System):**
    - Centralized management of healthcare workforce data.
    - Modules for training, leave, promotions, and Annual Confidential Reports (ACR).
    - Integrated registries for providers, facilities, and geolocations.
  - **OpenMRS+:** Supports electronic medical records and clinical data management.
  - **OpenSRP:** Focuses on maternal and child health service delivery through digital platforms.
  - **CRVS (Civil Registration and Vital Statistics):**
    - Tracks births, deaths, and causes of death with MCCOD and ICD-10 compliance.
    - Aims for comprehensive death tracking by 2024.
  - **SHR (Shareable Health Record):**
    - A centralized repository for clinical data sharing across providers.
    - Integrated with OpenMRS+, OpenSRP, and OpenELIS for seamless interoperability.
  - **Media Monitoring System:** Automatically tracks health-related media coverage for actionable insights.
  - **Asset Management and eLMIS:**
    - Manages logistics and inventory efficiently.
    - Supports supply chain optimization for medical and non-medical assets.
  - **ICT Equipment Distribution System:** Tracks distribution, installation, and utilization of digital devices to ensure resource optimization.

**eHealth Services**

- **Purpose:** Enhances accessibility and efficiency in healthcare delivery using modern digital solutions.
- **Key Tools and Features:**
  - **Biometric Attendance System:**
    - Ensures accurate attendance tracking through fingerprint and face detection technologies.
  - **Complaint Management System:**
    - Facilitates efficient resolution of citizen grievances and feedback management.
  - **Telemedicine:**
    - Provides remote consultations through 144 advanced telemedicine centers.
    - 24/7 support via the National Health Call Center (16263).
  - **Video Conferencing System:**
    - Enables virtual meetings, training, and collaboration among healthcare professionals.
  - **National Health Call Center (16263):**
    - A comprehensive platform offering doctor consultations, ambulance booking, and real-time public support services.
  - **BI-Driven National Health Dashboard:**
    - Offers real-time visualization of health metrics for data-driven decision-making.

**Local Health Bulletin**

- **Purpose:**
  - Provides a district and sub-district level snapshot of health status.
  - Automatically formulated using data captured from multiple systems.
- **Benefits:**
  - Helps local health administrators monitor and assess their performance.
  - Supports evidence-based policy and decision-making.
  - Offers the public an accessible overview of regional health indicators.

**Achievements and Impact**

**National Impact**

- Comprehensive digitization and automation of public health facilities.
- Seamless integration of community clinics (14,000 CCs) for grassroots healthcare delivery.
- Efficient and accurate management of pandemic data and public health emergencies.

**Global Recognition**

- UN Digital Health for Digital Development Award (2011).
- German Government Award on Routine Health Information Systems (2014).

**Success Stories**

- The COVID-19 system’s real-time data accuracy and global compatibility earned widespread acclaim.
- Enhanced public health strategies driven by robust routine health data and surveillance systems.

**Services for Citizens**

**Health Services**

- **Telemedicine:** 24/7 consultations with qualified doctors.
- **Ambulance Booking:** Real-time ambulance availability and dispatch.
- **Health Card:** Unique health IDs and electronic health records for all citizens (planned).

**Public Support Channels**

- **National Health Call Center (16263):** A centralized hub for public inquiries and services.
- **Bulk SMS System:** Provides instant updates to healthcare professionals and citizens.
- **National Health Dashboard:** Accessible at [https://dashboard.dghs.gov.bd](https://dashboard.dghs.gov.bd/).

**Technology and Innovation**

**Advanced Technologies**

- PostgreSQL for managing large-scale health data efficiently.
- GIS for geolocation-based health services and planning.
- Disaster Recovery Center in Khulna ensuring system resilience and continuity.

**Future Innovations**

- AI and big data integration for predictive healthcare analytics.
- Nationwide standardization of health data aligned with ICD-11 compliance.
- Expansion of eHealth tools for urban and rural healthcare settings.

**Future Goals**

- Achieve full electronic health record implementation by 2025.
- Establish a unique health ID for all citizens.
- Expand telemedicine and urban health data collection systems.
- Strengthen logistics and asset tracking under MOHFW.

**Contact and Communication**

- **Website:** [https://www.dghs.gov.bd](https://www.dghs.gov.bd/)
- **Health Call Center:** 16263
- **Email:** <info@dghs.gov.bd>